Effective Date: May 15, 2013
- Orders can be placed online at our secure site.
- Credit Cards: We accept Visa, MasterCard, American Express, and Discover.
- Please have all appropriate information including the cardholder's billing address.
- Credit cards are checked thoroughly to verify billing address.
- The security code is also needed to process any credit card payment
- No sales taxes are charged for any state except Wisconsin
- New Heights Supplements must charge sales tax in any state we maintain a physical presence.
- The state of Wisconsin charges tax on all items at a rate of 5.6%.
New Heights Supplementsis committed to protecting your privacy. This policy describes our practices regarding personal and account information collected through our Web site. In this policy, personal and account information means your name, company name, account number, address, telephone number, and e-mail address plus any other information that personally identifies you or would permit us to contact you, and we means New Heights Supplements.
Purchasing from our Web site
- All purchases made at our online store are secured with internet standard 128 bit SSL encryption.
- We collect our name, address and payment information to process your order. However, you may provide credit card and payment information by telephone by calling 414-425-2605.
- We do not save or store any credit card information submitted during any purchasing made online or by telephone.
- We do not sell or distribute any personal information for any reason. We respect your privacy.
Our goal here at New Heights Supplementsis to provide a safe and secure online experience for our shoppers.
We cannot warranty the condition of nutritional bars or snacks against damage caused by excessive heat. While these bars remain refrigerated in our warehouses, UPS trucks and shipping hubs are not refrigerated and therefore we do not accept any returns on nutritional bars due to heat related incidents at this time. Please keep this in mind when ordering these products.
- You will be provided with a shipping quote for your order when you have completed your shopping on our site.
- Most orders are shipped out same or next day.
- UPS does not deliver on weekends or holidays. Do not include these days when estimating your expected delivery date.
- We will charge you a $10 fee for shipments that are either re-routed after leaving our warehouse or are incorrectly addressed due to customer's error. Shipping labels are generated directly from the shipping information you have entered. If you provide us an incorrect zip code or other addressing error e.g. incorrect or missing apartment number you will be charged the $10 fee since the shipping company will charge us a fee for this correction.
- All orders for international shipping will be shipped using USPS First Class International Mail, or USPS Priority Mail. Per the request of the customer, USPS Express Mail is available for an additional fee. The customer must contact New Heights Supplements if they wish to have an order shipped Express Mail.
- It is the customers responsibility to know their countries custom regulations in regards to importing supplements (i.e. taxes, banned substances, etc), therefore, the customer does not hold New Heights Supplements responsible for any delays in delivery, inability to track the package, package seizures, and taxes on goods that are due by your country.
- If products are shipped using USPS First Class Mail, the customer is having their product shipped at their own risk. New Heights Supplements is not responsible for any lost packages, seized packages, delayed deliveries, and any taxes that are associated with the package. Otherwise, if packages are shipped USPS Priority Mail, all packages will be insured for the purchased amount, and only in the event of a lost package, the amount would be refunded to the customer. Insurance does not cover seized packages or delayed packages.
- New Heights Supplements is responsible for any packages that are refused by the customer, inaccurately and in this event, no refunds will be issued.
- All problems with orders must be reported within 24 hours of receiving product.
- We do not accept any returns on merchandise that has been opened.
- All returns must have a return authorization number visible on the package. Orders sent back without a return authorization number will be refused.
- 25% restocking fee will be charged on all returns.
- Shipping charges will not be refunded.
- Any damaged product must be received by us before any credits are given or replacement product is shipped.
- New Heights Supplements is not responsible for any use, abuse or misuse of the products sold on this website. All information on this website is intended solely for reference purposes. We do work hard to make sure our information is accurate. However we are not able to ensure that the contents on this site represent the most current product formulation in all situations.
Please visit the vendor's web sites if you have concerns. Product information represents views of the product's manufacturer, not necessarily the views of New Heights Supplements. These statements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure or prevent any disease. ****Always consult with a physician when trying a new product or when in doubt about a particular product.****
The products and the claims made about specific products on or through this site have not been evaluated by New Heights Supplementsor the United States Food and Drug Administration and are not approved to diagnose, treat, cure or prevent disease. Information about each product is taken from the labels of the products or from the manufacturer's advertising material. New Heights Supplementsis not responsible for any statements or claims that various manufacturers make about their products. The information provided on this site is for informational purposes only and is not intended as a substitute for advice from your physician or other health care professional or any information contained on or in any product label or packaging. You should consult with a healthcare professional before starting any diet, exercise or supplementation program, before taking any medication, or if you have or suspect you might have a health problem. By placing an order on this site, you are agreeing not to hold New Heights Supplements, its owners and its employees liable for any medical conditions that could arise. We are not doctors and you should consult a physician before following any training advice. By ordering product from us, you agree not to hold New Heights Supplementsand its employees responsible for any medical conditions that may arise from use of any product sold on this site.
The materials on this website may contain inaccuracies or typographical errors. New Heights Supplementsdoes not warrant the accuracy, reliability of the information displayed or distributed through this site.
All trademarks and trade names are the properties of their respective owners. All rights reserved.